About us

Mission

At Evy, we strive to transform the insurance and services industry for the better. Our mission is simple: create the best product protection & repair experience ever, and help merchants offer it to their customers.

Team

We're a tight-knit team of 20+ talented people founded by cofounders with diverse backgrounds: Simon (ex-McKinsey) is our CEO, Shana (ex-Apple) our CTO, Tanguy (ex-Qonto) our CPO, and Benjamin (ex-Oney) our CBO.

Product

Our product takes several forms. For merchants, we've built an API-first solution that lets them offer product insurance and services to their customers, as well as a dashboard to monitor key metrics. For customers, we've designed a simple (and fast ⚡️) claims experience.

Tech & Insurance expertise

Tech - Our APIs are built to handle billions of requests while ensuring a very low response time. Providing a highly performant, stable API is mission critical to our integration in leading marketplaces and retailer platforms.

Insurance - Being able to adapt to different geographies, regulations, and customer needs is critical to the success of our partnerships. Remaining on top of all these topics while keeping our speed and agility is key.

What is the role?

The Head of Operations at Evy is responsible for overseeing the overall process from contract execution to tracking key operational domains, such as monitoring SLAs, managing cost control, and ensuring customer and partner satisfaction. This role is vital for ensuring efficiency and effectiveness across our multi-country operations. The Head of Operations must dive into details and find solutions independently, such as addressing new claims and tracking costs.

What you'll do

Ensuring we have the right number of trained personnel to handle all claims and repair requests. Setting clear performance expectations, providing coaching and mentorship, and facilitating professional development opportunities. Fostering a collaborative and supportive team environment.
Monitoring and tracking key performance indicators (KPIs) such as repair quality, costs, turnaround time, SLA metrics (response times, time to first message, time to claim closure), and the live evolution of claims requests through relevant dashboards.
Building and maintaining strong relationships with key stakeholders, such as payment providers, shipment carriers, repair partners, and insurers.
Tracking costs throughout the operational funnel related to claim treatments, including shipment costs, repair costs with partners, repair costs at Evy (spare parts and labor), and personnel costs.
Ensuring all claims comply with jurisdictional and legal requirements of the designated country.
Supporting business development by pricing operational requirements and conducting capacity analysis to ensure services meet client needs.

You may be a good fit if

Attention to Detail: This role requires a hands-on approach to every operational aspect, with a particular emphasis on user-facing CRM and communications. The ability to perform tasks better than those you oversee is crucial
Data-Driven Mindset: Analytics should be at the core of your responsibilities. Everything must be tracked to monitor performance and operational efficiency
Business Sense: A strong understanding of how our business operates, generates revenue, and sustains profitable growth is vital(cost control). This includes both current and future operations
People Skills: Effective communication and relationship management are key. You must be able to adapt your communication style to various levels, including partners, procurement activities, and team members in our Warsaw office
Problem Solver Mindset: A proactive, "go-get-it" attitude is essential. As EVY is a new company with many challenges and opportunities, we need individuals who can independently find and implement solutions