Evy is the infrastructure behind product protection for 20+ retailers and marketplaces across Europe: Back Market, Decathlon, SEB Group, Refurbed, and others.

What is the role?

We are looking for a problem-solvers who naturally step up to fix things when the path is unclear.

As Performance Manager, you will be at the heart of our engine, taking full ownership of:

• Client relationships and their operational impact
• High-stakes strategic projects
• Financial performance of your scope

Expect a steep learning curve. This is a high-ownership role built to build your career, working directly alongside Raphael, VP Performance.

What you'll actually do

Client operations

• Own the operational relationship with a portfolio of clients: day-to-day issues, performance reviews, escalations
• Identify friction in our processes and fix it, you don't wait to be asked
• Build scalable workflows and playbooks that the team actually uses
• Drive client satisfaction metrics and translate them into operational improvements

Strategic projects

• Pick up the hardest open problems in the company and own them end-to-end
• Bring the same rigor to execution that you bring to slides
• Work directly with leadership: your output shapes decisions, not just recommendations

Financial performance

• Monitor and steer the P&L for your scope, you know your numbers